1. Email to customer service:  kefu@.meeboy.cn  including: 
   *order number, the question you want to solve together with picture of product if necessary
   *a photo of barcode on the plastic bag

1. Get autorization from Customer Service

1. Get coupon or refund
   *Tracking number is required to complete the return. It will faciliate for us to track your return status and process your return. 

1. Take your refund/exchange when the package is received.

Return & Exchange conditions

1. Orders are able to  be canceled and refunded before shipping.

1. Easy to initiate a refund or exchange in 30 days after delivery.

1. Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service.

1. Items must be returned unwashed and undamaged.

1. Sales and clearance items cannot be refunded or exchanged.

1. If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.

1. As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.

 Refunds
Once your return has been received by our brand or partner boutique, it can take up to 6 calendar days to process. When your return has been accepted, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.

If you're eligible, we may be able to process your refund as MEEBOY credit if you prefer. Once processed, it will show in your MEEBOY account to use the next time you shop with us.

In case you have any query, please do not hesitate to get in touch with our customer service on: